KYC PolicyHow and when we verify who you are.

Why we verify

Know-your-customer checks keep minors off the platform, stop fraud and stolen funds, and are required by anti-money-laundering law. Verification also unlocks free play rewards like chat rain and mail-in Souls.

Verification levels

• Level 1 — Basic: full name, date of birth, country and email. Required before playing with Souls.
• Level 2 — Identity: government photo ID and a live selfie. Required before your first withdrawal, to claim free Souls, or once deposits pass [2,000 SC].
• Level 3 — Address & funds: proof of address (dated within 3 months) and, where needed, proof of the source of your funds or wealth. Required once deposits or withdrawals pass [10,000 SC] or when our checks require it.

Accepted documents

• ID: passport, national ID card or driving licence — valid, in colour, all four corners visible.
• Address: utility bill, bank statement or official letter showing your name and address.
• Funds: payslips, bank statements, exchange account history, or proof of sale for skins.

Screenshots, edited or expired documents are not accepted.

How long it takes

Most checks are automatic and finish within minutes. Manual reviews take up to [48] hours. We will tell you if anything is missing.

Refusal & re-checks

We may refuse or repeat verification, ask for more documents, and suspend play or withdrawals until checks are complete. Accounts that fail verification are closed under the Terms of Service.

Your data

Documents are processed by our verification provider and kept as described in the Privacy Policy.